Emergency IT Support — PNW D.A.R.T.

Response Times

P1 — Critical

System completely down, operations halted.
Response within 1 hour.

P2 — High

Major issue, significant business impact.
Response within 4 hours.

P3 — Urgent

Important issue, needs same-day resolution.
Response within 8 hours.

Fee Notice

Emergency response services require a fee. The applicable rate will be communicated upon initial response before any work begins.

Submit an Emergency Request

Contact Information

Full Name * Company Name * Email Address * Phone Number *

Priority Level

Select Priority *

Issue Details

Issue Type * How long has this been occurring? * Are customers currently affected? * Estimated scope of impact * Have any recent changes been made to affected systems? *

Additional Information

Describe the problem * What have you already tried? Additional context or access notes

Acknowledgments

All three must be checked to submit.

I understand that emergency response services require a fee, which will be communicated upon initial response before any work begins.

I authorize PNW D.A.R.T. to contact me at the phone number and email address provided above.

I understand that emergency support may require access to relevant accounts, systems, or credentials (usernames, passwords, admin panels, hosting accounts, etc.). Not having them available may delay or halt support until access is provided or credentials are reset.